RCI has selected Karma Group to manage its operations in the Greek market. With an established presence in Greece through their Karma Pelikanos Estate and Karma Minoan Retreat, Karma Group recently acquired office space in Athens from RCI, making it Karma’s new European base. The arrangement will see the office run under the RCI banner, maintaining their internationally recognised standards, while utilising Karma Group’s expertise in the hospitality market, their fast growing client-base and exceptional reputation in this sector.
“The Greek Islands have become our European heartland,” said John Spence, Chairman and Founder of Karma Group. “Beyond the physical beauty of the islands, we have established a fantastic rapport with the people who live and visit here, whether as timeshare owners or holiday makers. It is wonderful to be able to continue applying our local knowledge, relationships and respect for the region to deliver the best customer service possible and bring new opportunities and adventures to existing and potential RCI members. This collaboration between Karma Group and RCI also ultimately benefits our loyal clients, as we continue to create new opportunities throughout the world.”
As part of the new relationship, Karma will fully service and manage existing and new RCI memberships in the Greek market and manage booking exchanges for Greek RCI Members on RCI’s behalf. Karma Group offers an enhanced experience to RCI members by sharing special offers and promotions through their own network, opening up a world of extraordinary experiences and exclusive curated entertainment in the world’s most beautiful locations.
Dimitris Manikis, VP Business Development Europe, Middle East & Africa commented, “RCI and Karma Group have enjoyed a working relationship for over 25 years. Both companies recognise that Greece is an important tourist destination and with this new collaboration RCI Greek members are now able to interact and book their vacation in their national language.”
Karma Group Staff have been trained in the Karma Group Athens Office to handle:
• All New Member Welcome calls
• 100% of Inbound and Outbound Member Service calls relating to
Greek Members
• Marketing Calls
• Bookings of member exchanges, Extra Holidays, member deposits, renewal
of membership and all relevant ancillary products transactions
• RCI Weeks, RCI Points, RCI Experiences, RCI Lite
Background On Karma Group
Karma Group is an award-winning international travel and lifestyle brand offering extraordinary experiences in the world’s most beautiful locations and is headed by Chairman and Founder, John Spence, Ernst & Young Entrepreneur of the Year 2010. In June 2013, John was invited to join leading entrepreneurs from around the world in Monaco to join the judging panel for the Ernst & Young World Entrepreneur of the Year. In July 2013, John was honoured by the Yale University School of Architecture by being appointed the Edward P. Bass Distinguished Visiting Architecture Fellow for the fall semester 2013/2014 and has also been awarded a Distinguished Visiting Fellowship at UCLA in 2015. The Karma Group is comprised of Karma Resorts, Karma Retreats, Karma Royal, Karma Estates, Karma Beach, Karma Spa and Karma Boutique. In August 2016, Karma group and Sanctum Hotel Group announced a joint venture to develop a series of authentic rock ‘n’ roll styled and orientated hotels in strategic locations around the world, accompanied by an exclusive private membership club.
About RCI
RCI is the worldwide leader in vacation exchange with over 4,300 affiliated resorts in nearly 110 countries. RCI pioneered the concept of vacation exchange in 1974, offering members increased flexibility and versatility with their vacation ownership experience. Today, through the RCI Weeks® program, the week-for-week exchange system, and the RCI Points® program, the industry’s first global points-based exchange system, RCI provides flexible vacation options to its 3.8 million RCI® subscribing members each year. RCI’s luxury exchange program, The Registry Collection® program, is the world’s largest program of its kind with approximately 200 affiliated properties either accessible for exchange or under development on six continents. RCI is part of Wyndham Destination Network and the Wyndham Worldwide family of brands (NYSE: WYN). For additional information visit our media center or rciaffiliates.com. RCI also can be found on Facebook, Instagram, YouTube and Twitter.
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