El Cid Vacations Club has been welcoming families to its resorts in Mexico’s hottest destinations for decades. Much of their success has been through exceeding expectations and delivering impeccable levels of service for its members and guests.

El Cid’s Member Service Group is comprised of a dedicated team of hospitality experts who can assist members with everything from reservations and activities to account management, billing queries and personalized information and ideas about their upcoming stay.

To remind members that they are available year around to cater to their needs, the Member Service Team released a short video to show customers that even if they’re thousands of miles from one of El Cid’s properties in Mexico, they’re just a call or an email away.

For 45 years, El Cid’s goal has been to offer guests and members first-class accommodations and personalized service. El Cid Vacations Club puts all of its efforts in treating its members like family not only while they are on vacation at one of the club’s resorts, including its newest property, Ventus at Marina El Cid Spa & Beach Resort, but also throughout the vacation planning process. For those who are just discovering El Cid’s stunning resorts, the company has a specialized team of New Owner Counselors who are there to offer support during and after the vacation ownership buying process.

El Cid Vacations Club has been recognized for its superior customer service for many years by winning some of the most important awards the hospitality industry can give out for service. Recently, five resorts from El Cid Vacations Club received both the highly acclaimed Gold Crown and Excellence in Service awards from RCI, the largest timeshare exchange business in the world. Plus, the resorts regularly win prestigious accolades for excellence from TripAdvisor, with all four Mazatlán resorts currently listed in TripAdvisor’s top ten resorts for the popular vacation destination.

To view El Cid Vacation Club’s Member Service Group video visit: https://www.youtube.com/watch?v=xBI017Eh31g

About El Cid Vacations Club

El Cid Vacations Club is a global leader in the vacation ownership and resort industry, delivering a wide variety of memorable vacation experiences for members. El Cid Vacations Club continually strives to enhance its member services and guest experiences. Members are invited to take advantage of downloading the complimentary El Cid Vacations Club Member mobile app available on both the App Store and Google Play (keyword “ecvc”). This application allows members to stay up to date on the most recent news, make reservations, and always stay in contact with El Cid Vacations Club. This is the perfect opportunity for El Cid Vacations Club members to plan their next dream vacation at one of the many stunning El Cid properties.

For more information, visit http://www.elcidvacationsclub.com.