Multi-Vendor Support Services Global Market Report 2019 Industry Analysis Size, Share, Trends, Segments Scope, Opportunities, Competitive Forecast To 2023

“” Multi-Vendor Support Services Market “”
Globally, the Multi-Vendor Support Services Market is expected to grow from USD 52.34 billion in 2018 to USD 62.57 billion by 2023, at a CAGR of 3.6% during the forecast period, 2019 –2013.

Multi-Vendor Support Services Market Synopsis

Strong need to keep business processes operative and achieve 100% uptime and increasing adoption of new and advanced ICT tools and systems act as the major driving factors for the growth of multi-vendor support services globally. However, security and privacy concerns and stiff competition due to the presence of large number of service providers in the market are restraining growth of the market.

Multi-vendor support services include professional services offered to the client companies for the products that the service provider itself manufactured and deployed at the client’s site as well as for the products manufactured by other firms. This enables enterprises to centralize all of its service needs and do not have to rely on multiple service providers to troubleshoot problems related to its IT infrastructure. Moreover, ICT industry is a rapidly advancing industry. Enterprises always invest significantly on newer ICT systems, such as cloud and IoT to improve efficiency of its business operations and serve their customers well. Due to the lack of technical expertise, enterprises widely adopt multi-vendor support services to build and run the best of breed digital technologies for its business functions, such as sales and marketing, financial and accounting, human resource, and supply chain management.

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Although, multi-vendor support services are used in multiple industries but some of its prominent industry verticals include Banking, Financial Services, and Insurance (BFSI), government and defense, retail and consumer goods, and healthcare and life sciences. The BFSI sector is the largest contributor in the multi-vendor support services market whereas retail and consumer goods is expected to grow with the highest CAGR during the forecast period due to increasing adoption of new hardware and software systems to serve its customers better through digital technologies.

Multi-Vendor Support Services Market Key players

The prominent players in multi-vendor support services market are IBM (US), HP (US), Dell (US), Microsoft (US), Fujitsu (Japan), NEC (Japan), Hitachi (Japan), Lenovo (Hong Kong), NetApp (US), and Abtech Technologies (US).

Multi-Vendor Support Services Market Competitive Analysis

The global muilti-vendor support services market is characterized by the presence of many global, regional, and local vendors. The market is competitive with all the players competing to gain market share. The strategy of partnership and collaboration is the prominent strategy adopted by the leading service providers to gain a leading position in the market. Service enhancement is the second most adopted strategy that accounts for XX% in the global multi-vendor support services market.

Multi-Vendor Support Services Market Segmentation.

The global multi-vendor support services market is segmented into service type, business application, organization size, industry vertical, and regions/country.

By service type, the market is segmented into hardware and software.

By business application, the market is segmented into sales and marketing, financial and accounting, supply chain management, human resource, IT operations, production, and others.

By organization size, the market is segmented into large enterprises and Small and Medium-sized Enterprises (SMEs).

By industry vertical, the market is segmented into Banking, Financial Services, and Insurance (BFSI), government and defense, retail and consumer goods, healthcare and life sciences, telecom and IT, manufacturing, travel and logistics, energy and utilities, media and entertainment, and others.

By region, the market is segmented into North America, Europe, Asia-Pacific, and rest of the world.

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Multi-Vendor Support Services Market Regional Analysis

The global market for multi-vendor support services is estimated to grow at a moderate rate during the forecast period from 2018 to 2023. The geographical analysis of global multi-vendor support services market is studied for North America, Europe, Asia-Pacific, and rest of the world.

North America is expected to dominate the Multi-Vendor Support Services market during the forecast period. North America region is considered as most advanced region in terms of development and adoption of innovative technologies in the field of Information and Communication Technology (ICT). The region has a huge potential for revenue generation in the multi-vendor support services market, particularly from BFSI, and retail and consumer goods industry verticals. The US is expected to be the dominating country in the multi-vendor support services market in North America region during the forecast period.

Asia-Pacific is expected to grow at the fastest rate during the forecast period. Increasing digitalization in the region in the industry verticals of BFSI and IT and telecom is expected to boost the growth of multi-vendor support services in the APAC region. China, Japan, and India have been the leading countries in the APAC region in terms of market share and this trend is expected to continue in the upcoming years.

Intended Audience

IT support service providers

Managed Service Providers

System Integrators

Software Providers

Hardware system providers

Distributors and Value-added Resellers (VARs)

Enterprises

Professional Service Providers

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