Existing User Interfaces (UI) do not scale very well. Chatbots represent a way for brands, businesses and publishers to interact with users without requiring them to download an app, become familiar with a new UI, or configure and update regularly. Chatbots provide a conversational interfaces supported by Artificial Intelligence (AI) to provide automated, contextual communications.
Chatbots are taking Customer Relationship Management (CRM) to a new level as business-to-business, business-to-consumer, and consumer-to-business communications is both automated and improved by way of push and pull of the right information at the right time. Chatbots also provide benefits to customers as both existing clients and prospects enjoy the freedom to interact on their own terms.
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As the interface between humans and computers evolves from an “operational” interface (Websites and traditional Apps) to an increasingly more “conversational” interface (ChatBots, Voice Interfaces, etc.), expectations about how humans communicate, consume content, use apps, and engage in commerce will change dramatically. This transformation is poised to impact virtually every aspect of marketing and sales operations for every industry vertical.
Key companies listed in the report are 24me, Amazon, Anboto Group, AppFront, Apple Inc., Artificial Solutions Ltd., Aspect Software, Inc., Conversica, Creative Virtual Ltd., Cubic, CX Company, eGain Corporation, Eidoserve Inc., Existor, Facebook Inc., Foursquare, Google, Haptik, Inc., Helpshift, Hound, HP, IBM Watson, iDAvatars (IDA), Inbenta Technologies Inc., Indigo, Intel Corporation, InteliWISE SA, Kik, Line, Mattel, Microsoft Corporation, motion.ai, Robin, Saleforce, SAP, SIRIUS, SK Telecom Co, Ltd., Skype, Slack, Speaktoit Inc., TacoBell, Telegram, Twilio, Uber, Vokul, WeChat, WhatsApp, Wunderlist, Yahoo Inc..
This research provides and in-depth assessment of the Chatbots market including the following:
Global and regional forecasts by industry, application, and business model
Analysis of Chatbot market across industry verticals with use cases in diverse sectors
Analysis of Chatbot companies including their strategic initiatives, solutions, applications, and services
Assessment of current Chatbot developments and role of Machine Learning and AI other technologies
Analysis of Chatbot architecture, feature/functionality, and how it will impact enterprise and business in general
Assessment of emerging Chatbot business models and associated economic impact on labor, investments, and ROI
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Select Findings:
Chatbots are moving aggressively beyond CRM in leading industry verticals
Stand-alone Chatbots are expected to contribute 40% of the market by 2022
Lost jobs due to Chatbots and other AI represent lost wages of $262.7B annually by 2021
Consumer Chatbot applications will continue to lead the market through 2022 with $744M in revenue
Report Benefits:
Global and regional Chatbot forecasts for 2017 – 2022
Understand Chatbot technologies including AI integration
Identify market challenges and opportunities for Chatbots
Understand the macro and micro economic impact of Chatbots
Identify market leading Chatbot companies, apps, and solutions
Identify market opportunities for Chatbots across many industries
Learn what Chatbot approaches have worked, not worked, and why
Target Audience:
Next generation UI companies
Artificial Intelligence companies
Communication service providers
Internet and mobile app developers
Machine Language based app providers
Enterprise, SMB, and companies of all types
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