Contact management software, also called as customer relationship management, is the software which is used for managing customer data and helps to maintain an ideal client- business relationship. The CRM application software also helps in automating the operations in sales & marketing and customer services. Contact management software, as a service (SaaS) is highly beneficial for various industries such as, banking, customer goods and retail, healthcare, academia, automotive, logistics and transportation.
Advance Market Analytics recently introduced Global Contact Management Software Market study with in-depth overview, describing about the Product / Industry Scope and elaborates market outlook and status to 2025. Contact Management Software Market explores effective study on varied sections of Industry like opportunities, size, growth, technology, demand and trend of high leading players. It also provides market key statistics on the status of manufacturers, a valuable source of guidance, direction for companies and individuals interested in the industry.
Major Key Players in This Report Include,
Salesforce (United States), Zoho (United States), Sage (United Kingdom), OnContact (United States), Pipedrive (United States), SalesNexus (United States), NetSuite (United States), TeamWox (Cyprus), SugarCRM (United States), Maximizer CRM (Canada), Infusionsoft (United States), Insightly (United States), OfficeClip (United States), Freshsales (United States), HubSpot Sales (United States), InfoFlo (Canada), Google Contacts (United States), Evercontact (United Kingdom) and Hyperoffice (United States)
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Market Trend
- Integration of social media and IoT
Market Drivers
- Contact management software is also being integrated with social media and IoT, which is fueling the growth of the very market and Features such as high scalability, ease of use, high customization and mobile support are acting as the major driving factors to the market
Regulatory Framework:
California Consumer Privacy Act (CCPA) is passing a law for protection of data in United States which will be effective by January, 2020. It is expected to be country’s highest commendable security and privacy law. Also, SEC is taking risk prohibiting steps to overcome breaches in financial sectors specific to public listed companies to increase risk assurance. European Union laws (GDPR) is taking important measures to protect data privacy and is expected to impact ~4% of global annual sales.
This market research report looks into and analyzes the Global Contact Management Software Market and illustrates a comprehensive evaluation of its evolution and its specifications. Another aspect that was considered is the cost analysis of the main products dominant in the Global Market considering the profit margin of the manufacturers.
This research is categorized differently considering the various aspects of this market. It also evaluates the current situation and the future of the market by using the forecast horizon. The forecast is analyzed based on the volume and revenue of this market. The tools used for analyzing the Global Contact Management Software Market research report include SWOT analysis.
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The titled segments and Market Data Break Down are illuminated below:
Application (Small-Medium Businesses, Large Enterprises), Deployment Type (On-premise Contact Management Software, Software-as-a-service (SaaS) Contact Management Software, Cloud-hosted Contact Management Software, Online (Web-based) Contact Management Software)
Top Players in the Market are: Salesforce (United States), Zoho (United States), Sage (United Kingdom), OnContact (United States), Pipedrive (United States), SalesNexus (United States), NetSuite (United States), TeamWox (Cyprus), SugarCRM (United States), Maximizer CRM (Canada), Infusionsoft (United States), Insightly (United States), OfficeClip (United States), Freshsales (United States), HubSpot Sales (United States), InfoFlo (Canada), Google Contacts (United States), Evercontact (United Kingdom) and Hyperoffice (United States)
List of players also available in Coverage: Teamgate (United Kingdom) , LeadExec (United States) , ProWorkflow (United Kingdom)
The regional analysis of Global Contact Management Software Market is considered for the key regions such as Asia Pacific, North America, Europe, Latin America and Rest of the World. North America is the leading region across the world. Whereas, owing to rising no. of research activities in countries such as China, India, and Japan, Asia Pacific region is also expected to exhibit higher growth rate the forecast period 2019-2025.
The Global Contact Management Software Market in terms of investment potential in various segments of the market and illustrate the feasibility of explaining the feasibility of a new project to be successful in the near future. The core segmentation of the global market is based on product types, SMEs and large corporations. The report also collects data for each major player in the market based on current company profiles, gross margins, sales prices, sales revenue, sales volume, photos, product specifications and up-to-date contact information.
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Strategic Points Covered in Table of Content of Global Contact Management Software Market:
Chapter 1: Introduction, market driving force product Objective of Study and Research Scope the Contact Management Software market
Chapter 2: Exclusive Summary – the basic information of the Contact Management Software Market.
Chapter 3: Displayingthe Market Dynamics- Drivers, Trends and Challenges of the Contact Management Software
Chapter 4: Presenting the Contact Management Software Market Factor Analysis Porters Five Forces, Supply/Value Chain, PESTEL analysis, Market Entropy, Patent/Trademark Analysis.
Chapter 5: Displaying the by Type, End User and Region 2013-2018
Chapter 6: Evaluating the leading manufacturers of the Contact Management Software market which consists of its Competitive Landscape, Peer Group Analysis, BCG Matrix & Company Profile
Chapter 7: To evaluate the market by segments, by countries and by manufacturers with revenue share and sales by key countries in these various regions.
Chapter 8 & 9: Displaying the Appendix, Methodology and Data Source
Finally, Contact Management Software Market is a valuable source of guidance for individuals and companies.
Data Sources & Methodology
The primary sources involves the industry experts from the Global Contact Management Software Market including the management organizations, processing organizations, analytics service providers of the industry’s value chain. All primary sources were interviewed to gather and authenticate qualitative & quantitative information and determine the future prospects.
In the extensive primary research process undertaken for this study, the primary sources – Postal Surveys, telephone, Online & Face-to-Face Survey were considered to obtain and verify both qualitative and quantitative aspects of this research study. When it comes to secondary sources Company’s Annual reports, press Releases, Websites, Investor Presentation, Conference Call transcripts, Webinar, Journals, Regulators, National Customs and Industry Associations were given primary weight-age.
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