The global Digital BSS Market size is projected to grow from USD 5.8 billion in 2023 to USD 12.5 billion by 2028 at a Compound Annual Growth Rate (CAGR) of 16.6%. The advent of tailored BSS solutions and new commercial models is driving the market’s growth.
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By vertical, the healthcare segment is estimated to register the highest growth rate during the forecast period.
Digital BSS solutions in the healthcare vertical are technology platforms and tools that enable healthcare organizations to manage their business operations efficiently and effectively in the digital era. These solutions encompass various aspects of patient management, billing and revenue management, appointment scheduling, and medical records management.
By service, license, and maintenance segment is expected to register the largest market size during the forecast period.
The license services are periodic and subscription-based and are offered by digital BSS service providers and system integrators. Due to the adoption of such periodic, subscription-based services across developed as well as developing economies, the license and maintenance segment is expected to fuel the overall growth of the services segment.
Unique Features in Digital BSS Market:
Modern pricing strategies and customised data plans were made possible by real-time billing and charging capabilities. In order to improve the customer experience, omni-channel consumer engagement provides frictionless interactions across numerous media.
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With the use of sophisticated consumer profiling to customise offerings based on preferences and behaviours, digital BSS systems excelled at personalisation and self-service. CSPs were able to deliver customised marketing campaigns, improve operations, and get useful insights thanks to the combination of AI and analytics. Rapid service releases and reaction to market trends were made possible by the dynamic product catalogue.
Furthermore, the adaptable and expandable architecture of Digital BSS platforms enables CSPs to meet expanding client bases and adjust to changing business needs. The efficient administration of connected devices and massive data volumes was made possible by the preparedness for IoT and 5G networks. CSPs were shielded from financial losses and fraudulent activity by robust revenue assurance and fraud control capabilities.
The API-driven environment also permitted easy interaction with other systems and outside apps, encouraging creative collaborations. Options for cloud deployment were advantageous in terms of cost-effectiveness and scalability. It is probable that the Digital BSS Market will develop in order to include more cutting-edge features in order to satisfy the changing needs of the telecommunications industry and its clients.
Major Highlights of the Digital BSS Market:
CSPs were able to develop personalised data plans and dynamic pricing models because to real-time billing and charging capabilities. Engaging customers across several channels seamlessly enabled omni-channel customer engagement, guaranteeing consistent and individualised consumer experiences.
Additionally, CSPs were able to optimise procedures and gain useful insights from consumer data thanks to the integration of AI and analytics. The adaptable product catalogue made it possible to introduce services quickly and to meet changing client needs. Customers needed less customer assistance since self-service portals gave them more control over their accounts and services.
Additionally, Digital BSS solutions were prepared to manage linked devices and enormous amounts of data effectively while navigating the complexity of IoT and 5G networks. The scalable architecture allows CSPs to meet the demands of their expanding client base. Strong revenue assurance and fraud management tools protected the financial interests of CSPs.
Additionally, the API-driven environment promoted creative collaborations by enabling seamless connection with other systems and third-party applications. Options for cloud deployment were scalable and economical. With further developments anticipated in response to changing demands, these notable highlights in the digital BSS market demonstrated the substantial impact of digital technology in the telecoms industry.
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Top Key Companies in the Digital BSS Market:
Key and innovative vendors in the digital BSS market include Amdocs Limited (US), Huawei Technologies Co. Ltd (China), LM Ericsson Telephone Company (Sweden), CSG Systems International, Inc. (US), Nokia Corporation (Finland), International Business Machines Corporation (US), ZTE Corporation (China), Optiva Inc. (Canada), Sigma Systems Canada LP. (US), Cerillion Technologies Limited (UK), Sterlite Technologies Limited (India), Accenture plc (Ireland), Capgemini SE (France), Infosys Limited (India), Oracle Corporation (US), Mahindra Comviva (India), Qvantel (Finland), BearingPoint (Netherlands), Formula Telecom Solutions Ltd. (US), MATRIXX Software, Inc. (US), MIND C.T.I. Ltd. (UK), and Tata Consultancy Services Limited (India). Hansen Technologies (Australia), Comarch SA (Poland), Avema Corporation (Ontario), and Suntech S.A. (Poland).
Ericsson
Ericsson is a Swedish multinational telecommunication and network equipment company that specializes in providing technology and services to communication service providers, enterprises, and governments globally. Their primary focus lies in network solutions, encompassing a wide range of network infrastructure offerings such as radio access networks, core networks, transport networks, and network management systems. These solutions enable reliable and high-speed connectivity, facilitating the ongoing transition to 5G and future technologies. Ericsson also offers digital services designed to assist communication service providers in transforming their operations and delivering innovative digital experiences to their customers. These services encompass various aspects, including cloud-native software platforms, digital Business Support Systems/Operational Support Systems (BSS/OSS), revenue management, network optimization, and managed services. Moreover, Ericsson plays a significant role in the managed services space, providing comprehensive outsourcing solutions that cover network planning, design, implementation, optimization, and maintenance for communication service providers. Ericsson has a significant geographical presence in North America, Europe, Asia Pacific, the Middle East and Africa, and Latin America in more than 180 countries.
CSG International
CSG International is an American SaaS platform company. It specializes in providing software solutions and services tailored to the telecommunications industry. Their primary focus is on offering revenue management, customer engagement, and managed services solutions to communication service providers (CSPs) worldwide. Through their revenue management solutions, CSPs can effectively handle intricate billing scenarios, process payments, and efficiently manage customer accounts. CSG’s customer engagement solutions aim to optimize interactions between CSPs and subscribers, enhancing overall satisfaction and loyalty. CSG also offers managed services to support specific business functions, enabling CSPs to concentrate on core activities. Leveraging extensive industry expertise and a global presence, CSG International serves a diverse clientele of wireless, wireline, cable, and satellite operators across various regions, adeptly adapting to the ever-changing telecommunications landscape. CSG International has a robust presence in North America, Europe, Asia Pacific, the Middle East and Africa, and Latin America.
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