Mexico’s award-winning group of luxury properties, El Cid Resorts and El Cid Vacations Club, have recently lent a helping hand by offering free rooms at all of their properties in Mazatlán to International Cruise & Excursions (ICE) employees based in Mexico City who have been affected by the devastating 7.1 magnitude earthquake that rocked the country’s capital last month.
Founded in 1997, International Cruise & Excursions (ICE) has provided innovative vacation products and services by maintaining strong relationships and partnerships with leaders in the industry. Although based in Scottsdale, Arizona, ICE has offices throughout the world, including Mexico City. In 2015, ICE increased their reach in Mexico City and expanded operations there by moving into the Torre Mexicana; one of the city’s most recognized landmarks. Because of the earthquake, ICE’s Cruise, Resort, Hotel, Air/Car Travel, and Customer Service inbound and outbound servicing teams were disrupted and Mexico’s call volume shifted to ICE’s other offices.
“We are very fortunate that ICE’s Mexico City employees were able to make it out of our building safely, and that the building itself sustained minimal damage during the initial earthquake, thanks to the building’s structure having proper reinforcement. In spite of that however, the building is not yet safe for our employees to return to work, and power and communication remains out or minimal at best while the city works to restore some normalcy amongst the devastation. ICE does have resources on the ground actively working with inspection officials to assess the situation and determine best-estimates as to when this office will be able to safely resume its operations.” Stated Stacey Wedgeworth, who is the Vice President, Account Operations & Implementation for ICE.
El Cid Resorts and El Cid Vacations Club are proud partners with ICE and constantly work with them and their clients to give travelers the opportunity to experience Mazatlán, Riviera Maya, and Cozumel in absolute luxury at their six distinctive properties. El Cid’s properties in Mazatlán were able to provide their exceptional services for free to all ICE employees who were displaced because of the tragic event.
Since 1972, El Cid has provided guests with personal service, world-class amenities, and gorgeous beachfront views. Vacationers and El Cid Vacations Club members can expect top-notch experiences at any one of their award-winning properties. From stunning golf courses to five-star dining, El Cid combines lavish accommodations with the rich culture of Mexico in a spectacular tropical atmosphere.
About El Cid Vacations Club
El Cid Vacations Club is a global leader in the vacation ownership and resort industry, delivering a wide variety of memorable vacation experiences for members. El Cid Vacations Club continually strives to enhance its member services and guest experiences. Members are invited to take advantage of downloading the complimentary El Cid Vacations Club Member mobile app available on both the App Store and Google Play (keyword “ecvc”). This application allows members to stay up to date on the most recent news, make reservations, and always stay in contact with El Cid Vacations Club. This is the perfect opportunity for El Cid Vacations Club members to plan their next dream vacation at one of the many stunning El Cid properties. For more information, visit http://www.elcidvacationsclub.com.
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