Helpdesk Automation Industry 2019
Description:-
This report analyzes the global helpdesk automation market by software (web help desk, open source help desk), solution (alert management, ticket sortation), end user (IT, telecommunication, education, government, retail), organization size (large, SME’s); it also studies the top manufacturers in the market.
The global helpdesk automation market is expected to reach USD 11 billion by 2023, at a CAGR of 33% during the forecast period 2017 – 2023.
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The major players in global helpdesk automation market include:
• BMC Software, Inc (U.S.)
• CA Technologies (U.S.)
• Hewlett Packard Enterprise Company (U.S.)
• Landesk Software (U.S.)
• ServiceNow, Inc (U.S.)
• Axios Systems (U.K.)
• HappyFox Inc (U.S.)
• FrontRange Solutions (U.S.)
• NTRglobal (Spain)
• Sunrise Software Ltd (U.K.)
• Atlassian Corporation Plc. (Australia)
The market revenue and share have been analyzed with respect to the following regions and countries:
America
North America
U.S.
Canada
Mexico
Europe
Germany
France
Italy
U.K.
Rest of Europe
Asia Pacific
China
India
Japan
South Korea
Rest of Asia Pacific
Rest of the World
On the basis of software, the global helpdesk automation market has been categorized into the following segments:
• Web help desk
• Open source help desk
On the basis of solution, the global helpdesk automation market has been categorized into the following segments:
• Alert Management
• Ticket Sortation
On the basis of end user, the global helpdesk automation market has been categorized into the following segments:
• IT
• Telecommunication
• Education
• Government
• Retail
On the basis of organization size, the global helpdesk automation market has been categorized into the following segments:
• Large
• SME’s
Research Methodology
The analysis is conducted by industry experts who offer insight into industry structure, market segmentation, technology assessment, competitive landscape (CL), and market penetration, as well as on emerging trends. Besides primary interviews (~80%) and secondary research (~20%), their analysis is based on years of professional expertise in their respective industries. Our analysts also predict where the market will be headed in the next five to 10 years, by analyzing historical trends and current market positions. Furthermore, the varying trends of segments and categories in different regions are estimated based on primary and secondary research.
Both the top-down and bottom-up approaches were used to estimate and validate the size of the market and to estimate the size of various other dependent sub-markets. The key players in the market were identified through secondary research, and their market contributions in the respective regions were determined through primary and secondary research. This entire process included the study of the annual and financial reports of the top market players and extensive interviews for key insights with industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares, splits, and breakdowns were determined using secondary sources and verified through primary sources. All the possible parameters that affect the market covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to arrive at the final quantitative and qualitative data. This data has been consolidated, and detailed inputs and analysis by Researcher added before being presented in this report.
Table Of Content – Major key Points
1 Market Introduction
2 Research Methodology
3 Market Dynamics
4 Executive Summary
5. Market Factor Analysis
6 Helpdesk Automation Market, By Segments
7 Competitive Analysis
Continued……
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