This report focuses on the global IT Service Management (ITSM) Software status, future forecast, growth opportunity, key market and key players. The study objectives are to present the IT Service Management (ITSM) Software development in United States, Europe and China.
IT Service Management (ITSM) is a process-based practice that mainly deliver satisfactory service to the end user customer. It is intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.
The key consumption markets locate at developed countries. The USA takes the market share of 43.6% in 2017, followed by EU with 29.7%. China’s consumption market has a quicker growing speed, with a market share of 8.48%.
New report published by QY Research which offers insights on the global IT Service Management (ITSM) Software market. The IT Service Management (ITSM) Software market has been experiencing steady growth graph since past years. During the 2017-2023 timeline, the global market for IT Service Management (ITSM) Software is expected to reflect 2 times increase in the revenue growth. In 2018 the global IT Service Management (ITSM) Software market was valued at US$ 2,048.4 Mn and by the end of the assessment year (2023), it is estimated to touch a value more than US$ 3,599.5 Mn growing at a value CAGR of 12.14% throughout the period of forecast.
The key players covered in this study
ServiceNow
Atlassian
Ivanti (HEAT Software)
IBM
CA Technologies
BMC Software
ASG Software
Axios Systems
SAP
Cherwell Software
Micro Focus (Formerly HPE)
Freshworks
Ultimo
Epicor
TOPdesk
Samanage
Agiloft Service
Symantec
SysAid
SolarWinds
Autotask
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Market segment by Type, the product can be split into
Cloud-based
On-Premises
Market segment by Application, split into
SMEs
Large Enterprises
Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Central & South America
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