Interactive Voice Response (IVR) is an automated telephony system technology that interacts with the callers, gathers the required information and routes the calls to the particular appropriate recipient.
With the modern, sophisticated IVR systems, you can gather the input and responses through spoken words with the voice recognition. Conversations are either pre-recorded or generated audio which assists, directs, or guides customers automatically without a live operator.
Within these interactions, clients can communicate by using either the touch-tone keypad selection or voice telephone input. The responses take the form of voice, call- back or any other related media.
IVR software enables an organization to use prerecorded greetings or menu options that a customer can access through a phone keypad. Advanced IVR systems may include speech recognition software to enable a customer to communicate with a computer. Many companies have augmented or replaced IVR systems with automated speech recognition technologies that enable callers to speak their requests instead of punching numbers into their phones. These voice recognition systems can frustrate callers if the system doesn’t recognize a caller’s questions.
Scope of the Report:
The Speech Based Interactive Voice Response Software industry concentration is unbalanced, and there are many small and new companies in this industry.
Global giant players mainly distributed in U.S. The players in U.S. have a long history and unshakable status in this field.
The key consumption markets locate at developed countries. USA takes the market share of 41.69% in 2017, followed by Europe with 26.01%. China’s consumption market has a quicker growing speed, with a CAGR of 14.34%.
Market Segment by Companies, this report covers
8X8, Inc. (US)
Nuance Communications, Inc. (US)
Convergys Corporation (US)
Avaya Inc. (US)
Cisco Systems, Inc. (US)
Connect First (US)
West Corporation (US)
Genesys Telecommunication Laboratories, Inc. (US)
Verizon Communications Inc. (US)
IVR Lab (US)
Aspect Software Parent Inc. (US)
24/7 Customer, Inc. (US)
InContact Inc. (US)
NewVoiceMedia (UK)
Five9, Inc. (US)
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Market Segment by Regions, regional analysis covers
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia and Italy)
Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
South America (Brazil, Argentina, Colombia)
Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)
Market Segment by Type, covers
Cloud-based
On Premise
Market Segment by Applications, can be divided into
Large Enterprise
Medium Enterprise
Small Enterprise
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Table Of Contents:
1 Speech Based Interactive Voice Response Software Market Overview
1.1 Product Overview and Scope of Speech Based Interactive Voice Response Software
1.2 Classification of Speech Based Interactive Voice Response Software by Types
1.2.1 Global Speech Based Interactive Voice Response Software Revenue Comparison by Types (2019-2024)
1.2.2 Global Speech Based Interactive Voice Response Software Revenue Market Share by Types in 2018
1.2.3 Cloud-based
1.2.4 On Premise
1.3 Global Speech Based Interactive Voice Response Software Market by Application
1.3.1 Global Speech Based Interactive Voice Response Software Market Size and Market Share Comparison by Applications (2014-2024)
1.3.2 Large Enterprise
1.3.3 Medium Enterprise
1.3.4 Small Enterprise
1.4 Global Speech Based Interactive Voice Response Software Market by Regions
1.4.1 Global Speech Based Interactive Voice Response Software Market Size (Million USD) Comparison by Regions (2014-2024)
1.4.1 North America (USA, Canada and Mexico) Speech Based Interactive Voice Response Software Status and Prospect (2014-2024)
1.4.2 Europe (Germany, France, UK, Russia and Italy) Speech Based Interactive Voice Response Software Status and Prospect (2014-2024)
1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) Speech Based Interactive Voice Response Software Status and Prospect (2014-2024)
1.4.4 South America (Brazil, Argentina, Colombia) Speech Based Interactive Voice Response Software Status and Prospect (2014-2024)
1.4.5 Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) Speech Based Interactive Voice Response Software Status and Prospect (2014-2024)
1.5 Global Market Size of Speech Based Interactive Voice Response Software (2014-2024)
2 Manufacturers Profiles
2.1 8X8, Inc. (US)
2.1.1 Business Overview
2.1.2 Speech Based Interactive Voice Response Software Type and Applications
2.1.2.1 Product A
2.1.2.2 Product B
2.1.3 8X8, Inc. (US) Speech Based Interactive Voice Response Software Revenue, Gross Margin and Market Share (2017-2018)
2.2 Nuance Communications, Inc. (US)
2.2.1 Business Overview
2.2.2 Speech Based Interactive Voice Response Software Type and Applications
2.2.2.1 Product A
2.2.2.2 Product B
2.2.3 Nuance Communications, Inc. (US) Speech Based Interactive Voice Response Software Revenue, Gross Margin and Market Share (2017-2018)
2.3 Convergys Corporation (US)
2.3.1 Business Overview
2.3.2 Speech Based Interactive Voice Response Software Type and Applications
2.3.2.1 Product A
2.3.2.2 Product B
2.3.3 Convergys Corporation (US) Speech Based Interactive Voice Response Software Revenue, Gross Margin and Market Share (2017-2018)
2.4 Avaya Inc. (US)
2.4.1 Business Overview
2.4.2 Speech Based Interactive Voice Response Software Type and Applications
2.4.2.1 Product A
2.4.2.2 Product B
2.4.3 Avaya Inc. (US) Speech Based Interactive Voice Response Software Revenue, Gross Margin and Market Share (2017-2018)
2.5 Cisco Systems, Inc. (US)
2.5.1 Business Overview
2.5.2 Speech Based Interactive Voice Response Software Type and Applications
2.5.2.1 Product A
2.5.2.2 Product B
2.5.3 Cisco Systems, Inc. (US) Speech Based Interactive Voice Response Software Revenue, Gross Margin and Market Share (2017-2018)
2.6 Connect First (US)
2.6.1 Business Overview
2.6.2 Speech Based Interactive Voice Response Software Type and Applications
2.6.2.1 Product A
2.6.2.2 Product B
2.6.3 Connect First (US) Speech Based Interactive Voice Response Software Revenue, Gross Margin and Market Share (2017-2018)
2.7 West Corporation (US)
2.7.1 Business Overview
2.7.2 Speech Based Interactive Voice Response Software Type and Applications
2.7.2.1 Product A
2.7.2.2 Product B
2.7.3 West Corporation (US) Speech Based Interactive Voice Response Software Revenue, Gross Margin and Market Share (2017-2018)
Continued…….
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